Network Administrator

1. In the BlackBerry(r) Administration Service, on the Servers and components menu, expand BlackBerry Solution topology
> BlackBerry Domain > Component view.
2. Click BlackBerry Administration Service.
Administration Guide Managing BlackBerry CAL keys
3. Click Edit component.
4. In the License key section, perform one of the following actions:
To add a BlackBerry CAL key, type the information for the BlackBerry CAL key. Click the Add icon.
To delete a BlackBerry CAL key, click the Delete icon.
5. Click Save all.

So after we had Exchange 2010 installed, and verifying all activeSync settings were correct. I kept getting cannot connect to server when setting up ActiveSync on my iPhone…This is was solved the issue…

This issue occurs if the AD user object of the Exchange 2010 user doesn’t have “Allow inheritable permissions from the parent to propagate to this object and all child objects. Include these with entries explicitly defined here.”

Once this setting is checked, Exchange ActiveSync works again.

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We recently updated our Microsoft Exchange Server from 2003 to 2010. As a result of that upgrade we needed to upgrade our Blackberry enterprise server from version 4.6 to version 5.0. Everything went well, I was able to perform an in place upgrade, after moving my SQL database off to a separate database server. I was also able to finally get all BES services to run as a regular Domain user instead of a domain administrator which was a pretty regular practice with previous versions.

In an effort to save someone else a lot of time troubleshooting with RIM, I will say this…
If you getting ready to upgrade to BES version 5 and you have exchange 2010, please make sure that you have done the following to ensure there are no communications issues between exchange 2010 and the BES.

In order to enable full support, three updates are required:

Roll-Up 1 (RU1) for Exchange Server 2010
MAPI v6.5.8147
BlackBerry Enterprise Server 5.0.1 Maintenance Release 1 (MR1)
All three of these updates are available to customers of Exchange Server 2010 and BlackBerry Enterprise Server v.5.0 with Service Pack 1 at no cost. BlackBerry Enterprise Server v5.0 Service Pack 1 and Maintenance Release 1 can be found here: http://www.blackberry.com/support/downloads

Also this is where to get the upgrade/install guide from RIM

http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Enterprise+Server+for+Microsoft+Exchange