The Network Administrator

You open the Messages screen of the BlackBerry device, then select Options. When you click Email Reconciliation, the Wireless Reconcile feature does not appear on the Email Reconciliation screen.

Cause 1

The Desktop [CMIME] service book is corrupt and needs to be updated. This service book contains information required to send messages and do tasks such as wireless message reconciliation.

Resolution

Delete the service book and send a new one to the device.
Reset the device by removing the battery and inserting it again.
On the device, click Options, then click Service Book.
Select the Desktop [CMIME] service book.
Click the trackwheel and click Delete. In the warning dialog box, click Delete.
Connect the device to the personal computer. When the device is connected, a new copy of the Desktop [CMIME] service book is automatically sent to the device.
Cause 2

The Enable Wireless Message Reconciliation IT Policy is set to False.

Resolution

On the BlackBerry Enterprise Server
In the BlackBerry Enterprise Server Management console or BlackBerry Manager, right-click the BlackBerry Enterprise Server name, then click IT Policy.
In the IT Policy settings for BlackBerry Server window, click the Enable Wireless Message Reconciliation IT Policy, then click Edit.
In the CMIME Application Policy Group, change the Enable Wireless Message Reconciliation IT Policy value to True.
Click OK.